BETTY S. HARPER, Claimant-Appellant,
IDAHO DEPARTMENT OF LABOR, Respondent, and PHED INVESTMENTS, LTD. d/b/a SILVERSTONE INN AND SUITES, Employer.
Opinion No. 108
from the Industrial Commission of the State of Idaho.
order of the Industrial Commission is affirmed.
S. Harper, Post Falls, submitted a brief in her behalf.
Douglas A. Werth, Deputy Attorney General, Boise, submitted a
brief on behalf of the Department of Labor.
an appeal by a claimant for unemployment benefits from a
decision and order of the Industrial Commission holding that
she was not entitled to benefits because she was terminated
for cause. We affirm the decision of the Commission.
S. Harper ("Claimant") was terminated from her
employment with Phed Investments, Ltd. d/b/a Silverstone Inn
and Suites ("Employer"), a hotel located in Post
Falls, where she had been employed as a night auditor. She
had worked at the same hotel for over ten years, during which
time there had been several ownership and management changes.
The most recent owner had acquired the property in February
early May 2014, Claimant worked thirty-five or more hours per
week. As a night auditor, her duties included reconciling the
credit card batches from the day's business, accepting
payment from customers as they checked in, inspecting rooms
for damage before refunding a deposit of a customer checking
out, conducting security checks, and ensuring that the coffee
and breakfast area were prepared.
February 2014, Employer implemented a new computer-based
system that handled reservations and credit card batches.
After implementation of that system, Claimant's job
performance declined. The manager noticed errors in
Claimant's work on the days he came in for the morning
shift to relieve her. He verbally counseled her, and she
would acknowledge that she could do better. When her
performance did not improve, Employer reduced her hours to
three days a week and then to two days a week.
3, 2014, Claimant returned the deposit of a customer who was
checking out without first inspecting the room. It was later
discovered that the customer had smoked in the room. Claimant
admitted the error.
7, 2014, Claimant did not settle the credit cards, which was
part of her duties. She testified that the password to access
the computer system had been changed, so she could not access
it. Claimant's direct supervisor testified that Claimant
could have called her, another night auditor, or the manager,
or Claimant could have used an ...